Delivery & Return
Free delivery available on order over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
1. Orders are processed and shipped within 1 to 3 business days. Shipping times are generally between 7 and 15 working days. Please note that we do not ship orders on weekends.
2. Once your order has been shipped, we will email you the tracking information. You can track your shipment using the tracking number provided on the following website:
Please allow 1-2 days after shipment for tracking updates to appear on the website.
3. You may cancel an order or change the delivery address at any time before the products are shipped. However, once the order has been dispatched, we cannot process refunds or address changes.
4.countries we can ship to DDP (Customs duties paid) In this way, you don’t have to clear customs, and there are no customs duties for you.
- United States – UPS Express (except Alaska and Hawaii)
- UK – Local DPD Express
- Europe – UPS Express/ DPD Express/ DHL Express
List of DDP Europe countries: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3, Wait for Your Order to Arrive
4. Pick up Your Order
Exchange or Return of Goods
7-day return policy
At Puff100 Vape, we are pleased to offer a 7-day return policy. This means that from the day you receive your item, you have seven days to initiate a return request if you are not satisfied with your purchase.
Eligibility for return
To be eligible for a return, your item must be in the same condition as when you received it: unused, with tags attached, and in its original packaging. Please ensure you have your receipt or proof of purchase to facilitate the return process.
How to start a return
If you wish to make a return, please contact us at info@puff100.com. Once your return is approved, we will provide you with a prepaid return shipping label and instructions for shipping your package. Returns sent without prior authorization will not be accepted; please contact us.
Reporting damage and problems
We encourage you to inspect your order as soon as it arrives. If you discover that your item is damaged, defective or incorrect, please contact us immediately so that we can quickly resolve the problem.
Items not eligible for return
Some products cannot be returned, including perishables, custom items, personal care items, hazardous materials and flammable liquids or gases. If you are unsure about the eligibility of a specific item, please contact us for clarification.
Exchange process
For exchanges, we recommend returning the original item first. Once the return is approved, you can place a separate order for the new item to ensure prompt processing.
14-day cooling-off period for EU customers
For customers in the European Union, we offer a 14-day cooling-off period. This means you can cancel or return your order within 14 days of receipt, without giving a reason. Items must be in their original, unused condition, with tags attached and in their original packaging. A receipt or proof of purchase will also be required.
Refund process
After receiving and inspecting your return, we will notify you of the refund approval status. If approved, we will process the refund to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund. If you have not received your refund within 15 business days of approval, please contact us at info@puff100.com.
FAQs
You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information by e-mail.
Ship from China stocking time is 1 to 5 days and shipping time 7 to 15 days,Ship from Europe shipping time 3 to 7 days
Not currently required, except in Canada and Denmark.
If your parcel is lost or significantly delayed, please contact our customer care team. We’ll investigate the situation and help you resolve the problem.
We ship discreetly; no signature is required, and the courier can leave the package at your designated location.
